When Irby underground employee, Darrell Phillip, encountered an angry customer who belittled him and used racial slurs, he had a choice in how to respond. In such a difficult situation, Darrell chose integrity, professionalism, and care and then reported it to his supervisor.

When Duke Energy was made aware of how Darrell handled the situation, they recognized him with their Public Engagement Hero Award.


Dr. Martin Luther King Jr. is famously quoted saying, “The time is always right to do what is right.” We are so proud to have Darrell, and employees like him on the Irby team who, in an extremely difficult situation, will choose to do what is right.